Combinist FAQ's

Will my order have tariffs?

Nope! Combinist pieces fall under the Canada/US/Mexico trade agreement that exempts qualifying handmade goods from additional duties. Shipping costs already include a small brokerage fee, so you should not expect extra charges to receive your order.

Can I pick-up my order in person?

Yes! Local pickup is available. The Combinist studio is located in the Beltline area of downtown Calgary, with limited hours from Monday–Friday, 8 a.m.–6 p.m. Simply select the “local pick-up” option at checkout and you’ll receive instructions when your order is ready.

What are Combinist pieces made from?

Combinist pieces are incredibly lightweight thanks to the acrylic they’re made from. Most earrings feature surgical stainless steel posts that are safe for many sensitive ears. If you have specific skin allergies, please reach out before purchasing so your needs can be discussed.

But really, are the earrings that lightweight?

Yes! Some styles are a bit heavier than others (check individual product descriptions, where this is noted), but if you love oversized, statement earrings, you’ll be thrilled with the all-day wearability of Combinist pieces.

How long will it take to receive my package?

Combinist Goods is based in Calgary, Canada, and ships orders on Mondays and Thursdays (excluding statutory holidays). Orders received by noon MST on those days are typically shipped the same day. Free shipping is available on orders over $100.

  • Within Canada
    Delivery usually takes 2–8 business days depending on your location, and up to 10 business days for some remote areas. All packages ship from Calgary with a flat rate that varies by province.
  • United States
    Orders ship via USPS. Most packages arrive within 3–6 business days, but border processing and changing regulations can occasionally cause delays.

For any shipping questions, please email hello@combinistgoods.com.

Do you ship outside of North America?

Yes, but not longer combinistgoods.com. For shipping outside of North America, you can shop the Combinist Goods collection through the Combinist Etsy Shop.

Do you offer returns & exchanges?

Returns and exchanges are generally not accepted. Please review the measurements and details on each listing carefully, and reach out with any questions before purchasing. In select cases, unworn pieces may be considered for return on a case-by-case basis; all return shipping costs are the buyer’s responsibility. If you experience any issues with your items, please get in touch using the contact form so things can be made right.

How do I ensure I have my new pieces for years to come?

Keep scratches and fingerprints away by using a lint-free or microfibre cloth. Avoid using any harsh solvents or cleaners on the acrylic and stick to mild soap if needed but only on the acrylic part of the earrings only. Acrylic is incredibly durable but can scratch, so please give them extra space in your jewellery box to ensure a long, flawless life.

Do you offer gift wrapping?

Yes! All Combinist pieces are packaged gift-ready. Each item is individually wrapped in branded tissue paper with a Combinist sticker. You can add a gift message at checkout, which will be handwritten and included with the order. No invoice is included in the package.